Web Hosting & Content Management

• Use SiteWalk to edit your web pages on the fly
• Use FTP to manage your website
• Integrated customer database that grows with every interaction
• Make any type of content secure
• Share and syndicate any type of content using RSS
• Build communities using forums, blogs and comment options
• SEO integration into Google, Yahoo and Windows Live
• Sophisticated ready-to-go reporting, no coding necessary

Publish any Type of Content

• Announcements, FAQs, Literature
• Set release and expiry dates on your content
• Make any type of content secure
• Share and syndicate any type of content using RSS
• Create micro-communities by allowing customers to comment on any type of content
• Create your own type of searchable content using Web Apps
• Create re-usable content snippets which you can use anywhere

Integrated Customer Database

• Grow your customer database every time your customers inquire or interact with your website
• Keep a history of all past customer inquiries
• Allow customers to view their past inquiries via secure 'members only' areas
• Allow customers to keep their details updated via secure 'members only' areas
• View details about every action a customer has taken on your site
• Customize and extend the Customer Database to suit your business requirements

Manage your Website and Web Pages

• Use SiteWalk to edit your website on the fly
• Use a Microsoft Word-like WYSIWYG editor to edit web pages
• Use Module Manager to add business functionality without any programming
• Make web pages secure
• Archiving & rollback for every web page and template
• Automatically create a working copy of web page until you publish
• Apply content approval rules to any web page or template
• Use templates to create a consistent look and feel
• Use FTP to upload and download web pages
• Work directly inside Dreamweaver using our plugin Triangle

RSS

• Create an unlimited number of RSS channels
• Syndicate and share any type of content [i.e. blogs, web pages, news and announcements, FAQs]
• Set update frequency of your RSS channels
• Reports on RSS usage and items selected from within a feed

Secure 'Member Only' Areas

• Make any type of content secure [i.e. blogs, forums, web pages, announcements, FAQs]
• Manage your customers' access to any secure area
• Set expiration dates for customer access to any secure area
• Easily email login details to every customer in a secure area
• Report on customer logins to each secure area

Website Reporting

• Comprehensive reporting without having to add a single line of code to your web pages
• Geo-location reporting. See a map of the whole world.
• Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
• Detailed reporting on every type of content
• Search engine reporting [i.e. search phrases, site indexing]
• Sophisticated customer reporting framework.
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Web Form Builder

• Build customer inquiry web forms without any programming
• Add any number of custom fields to your web form to suit your business need
• Automatically capture and populate every inquiry in your customer database
• Use built-in business workflow to automate notifications, follow-up, reminders and escalation rules
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow customers to upload files within web forms
• Allow real-time credit card processing within web forms
• Allow refer-a-friend functionality within web forms
• Add image verification to web forms to stop spam submissions by bots
• Allow customers to subscribe to one or more campaign lists within web forms
• Automatically subscribe customer to a Secure Zone upon submission of a web form
• Easily add web forms to any web page, hosted or external
• Customize the landing page customers see after submitting an inquiry
• Customize auto responder email sent to customers after they make an inquiry

Build Communities with Forums

• Create any number of forums
• Set moderation level on new customer posts
• Customers can subscribe to any thread and be notified when new posts are added
• Make any forum secure
• Set release and expiration dates on your forms
• Reporting on forum usage
• Easy to use administrative interface for managing threads and posts
• Limitless customization of forums

Amplify Your Voice with a Blog

• Full blogging platform
• Customers can leave comments on any blog post
• Approve all incoming trackbacks
• Trackbacks to any other blog
• Permalinks to posts
• Set release dates for blog entries
• Tagging and tag cloud module
• Blog calendar module
• Recent blog post module
• Blog post by month module
• Report on blog post readership
• Integrated RSS channel for each blog
• Make your blog secure
• Limitless customization of blogs
• Ability to import WordPress or TypePad blog

Photo Galleries

• Create any number of photo galleries
• Easily add a photo gallery to any web page
• Add a description to any photo
• Customize layout and appearance of photo galleries
• Import images from Flickr and other online services

Ad Rotators

• Create any number of ad rotators
• Rotate images, HTML snippets or Flash objects
• Report on number of impressions and click thru for any period

Meta Data

• Built-in meta data framework
• Create your own meta data tags and easily add them to any web page
• Page specific meta data support

Main Features of eCommerce

• Sell real products or e-Products
• Give individualized discounts to any customer for any catalog
• Integrated customer database that grows as customers buy or interact with your online shop
• Inventory control
• Cross and upsell features
• Multi-currency support
• Sell gift vouchers
• SEO integration into Google, Yahoo and Windows Live
• Sophisticated ready-to-go reporting, no need to add any code to your web pages
• Limitless customization

Integrated Customer Database

• Keep a history of all past customer purchases
• Give loyal customers individualized discounts. Discounts can be customized to user, catalog, product, etc.
• Allow customers to view their past orders and access previous e-Products via a secure 'members only' area
• Setup reoccurring orders and payments. Automatically emails invoices to customers
• Customize and extend the customer database to suit your business need

Catalogs & Products

• Setup an unlimited number of catalogs and products
• Set release and expiration dates on any catalog or product
• Sell e-Products. Limit how many times and from where they can be downloaded
• Set product weight / volume for any product to control the shipping options that are displayed
• Provide 2 default images and select up to 10 preview images for any product. Automatic thumbnail generation.
• Use Buy and/or Get-a-Quote option for checkout
• Make any catalog secure
• Selectively hide prices on the public site and only display for specific existing customers
• Configure the order in which catalogs or products are ordered (put popular products first)
• Sophisticated search module provides customized results by keywords, catalog, price range, order, etc.
• Put any product 'On Sale', which crosses out the retail price. [i.e. Was $199 now only $99]
• Collect customer comments on any product
• System utilizes Ajax technology for better customer experience

Easier Management of your Online Shop

• Use data import feature to easily manage products, pricing, catalogs, grouping and inventory offline
• Export your entire product catalog in one click, make changes and re-import
• Use web-based interface to manage your online shop

eCommerce Reporting

• Sophisticated e-commerce reporting framework
• Sophisticated customer reporting framework
• Track sales and payments
• Track abandon rates and where customers abandon in online shop
• Report on top catalogs and products, by amount or quantity sold
• Report on Shipping Options and popularity
• Report on Discount Codes and redemption
• Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
• Geo-location reporting. See a map of the whole world.
• Track usage for any catalog or on an aggregate basis
• Track usage for any product or on an aggregate basis
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Customize your Online Shop

• Limitless customization of the online shop and the checkout process
• Limitless customization of invoice / quotes emailed to customers

Inventory Control & Drop Shipping

• Complete inventory control. Optionally hide products from shop if out of stock
• Allow any out of stock products to be pre-ordered
• Set re-order threshold and receive notification when product stock level falls below a certain quantity
• Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders

Multi-Currency Support

• Sell global, act local with multi-currency support
• Set prices for products in any currency
• Setup shipping options for various countries
• Setup tax codes for various countries
• Support for many payment gateways throughout the world

Upsell, Cross sell and Product Grouping

• Group similar products together [i.e. size or color, Small Shirt, Medium Shirt, Large Shirt]
• Increase sales using Cross/Upsell by relating products together [i.e. relate cell phone with charger and car kit]
• Display related products separately or as checkboxes so the customer can opt to add
• Use product attributes to create any number of drop downs to collect product specific ordering information

Affiliate Programs

• Setup any number of Affiliate Programs
• Report across an Affiliate Program or measure individual affiliate performance
• Reward your affiliates based on the actions the customers they refer make [i.e. purchases, amount, inquiries made]
• Easily email Affiliate Program details to subscribers of an Affiliate Program

Gift Vouchers

• Create any number of Gift Vouchers with any dollar value
• Gift Vouchers can be redeemed to buy products in your online shop

Payment Gateways

• Integrated with popular payment gateways throughout the world
• Offer COD / Check options at checkout
• Offer PayPal as a separate payment gateway
• Integrated with World Pay for a wide range of currency support
• Google Checkout
• Use Process Offline and process payment using existing POS system

Discount Codes

• Create any number of discount codes
• Set your own discount rates
• Set release and expiration dates of discount codes

Shipping Options

• Setup any number of shipping options for different countries
• Set minimum and maximum weight and volume restrictions for any shipping option
• Apply your tax code/rate to any shipping option
• Integrated with USPS and FedEx for real-time shipping charge calculation

Tax Codes

• Create any number of tax codes and rates for any country
• Automatically apply relevant state tax rate to products and shipping charges at checkout 
• Apply tax codes easily to products and shipping charges

XML Feeds

• XML feed of all products to use with 3rd party affiliate network such as ClixGalore

Main Features of Email Marketing

• Choose over 200+ design templates
• One-off and loyalty based campaigns
• Go beyond open rates and bounce reporting and see what actions customers take
• Integrated customer database that grows as customers subscribe or interact with your website
• Use the Customer Report Generator to dice and slice your customer database for better targeting and results
• Systems to increase email deliverability and reducing spam

Email Marketing

• Send one-off emails
• Setup birthday loyalty campaigns to wish customers a 'Happy Birthday'
• Setup anniversary based campaigns and automate reminders in 6 or 12 months
• Setup multi-part email newsletter series to engage customers and spark interest
• HTML or Text Emails (HTML emails contain text version also)
• Send a campaign to any customer group or your entire customer database
• Preview your campaigns by emailing it to yourself or others before finalizing

Integrated Customer Database

• Grow your customer database every time customers subscribe or interact with your website
• Centrally manage customer campaign subscriptions
• View a full history of past campaigns sent to each customer including open rates, actions taken and links clicked
• Increase customer touch points by utilizing up to 5 anniversary dates to schedule communication around key events
• Customize and extend the Customer Database to suit your business need

Lists

• Create unlimited number of lists for better targeting and results
• Use Customer Report Generator to dice and slice your customer database
• Easily add a subscription box to any web page, hosted anywhere, to allow customers to subscribe to your newsletters
• Customize the landing page customers see after subscribing to your list
• Customize auto-responder email sent to new subscribers
• Double opt-in mechanism
• Receive email notification every time a customer subscribes to a list

Email Marketing Reporting

• Track open rate of HTML emails
• Track links clicked and most popular links [available for both HTML and text emails]
• Track customer actions [i.e. customer made a purchase, customer made an inquiry]
• Track bounce rates
• Track customer unsubscribes from your campaigns
• Live feed of all email activity available on your online business dashboard
• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Email Deliverability & Spam Control

• Double opt-in mechanism
• Unsubscribe link on all newsletters
• Email address verification system

Main Features of Lead Management

• Build any number of customer inquiry web forms without any programming
• Easily add your web forms to any page on your site or on an external site
• Use customizable business workflows to setup notifications via email or SMS when customers inquire
• Use the Customer Report Generator to dice and slice your customer database

Integrated Customer Database

• Grow your customer database every time your customers inquire or interact with your website
• Keep a history of all past customer inquiries
• Allow customers to view their past inquiries via secure 'member only' areas
• Allow customers to keep their details updated via secure 'member only' areas
• View [on a per customer basis] details about every action they've taken on your site
• Customize and extend the Customer Database to suit your business need

Web Form Builder

• Build customer inquiry web forms without any programming
• Add any number of custom fields to your web forms to suit your business need
• Automatically capture and populate every inquiry in your customer database
• Use built-in business workflow framework to automate notifications, follow-up, reminders and escalation rules
• Report on web form submissions, including custom fields, and easily export to Microsoft Excel
• Allow customers to upload files within web forms
• Allow real-time credit card processing within web forms
• Allow refer-a-friend functionality within web forms
• Add image verification to web forms to stop spam submissions by bots
• Allow customers to subscribe to one or more campaign lists within web form
• Automatically subscribe customer to a Secure Zone upon submission of a web form
• Easily add web forms to any web page, even an external site
• Customize the landing page customers see after submitting an inquiry
• Customize auto responder email sent to customers after they make an inquiry

Lead Management Reporting

• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Web Apps

• Create any type of content [i.e. job listings, real estate listing, a car catalog] using a point and click approach
• Create any number of web apps [web applications]
• Various modules to easily publish web apps on your website [i.e. by category, latest posted, single items, random]
• Allow customers to search within any web app on your site using a matching system-generated search form
• Allow customers to submit, edit and delete web app items via your website and receive notification of deletion
• Make any web app item secure
• Easily share and syndicate any web app items using RSS
• Allow customers to submit comments on any web app item
• Report on web apps and drill down to see item usage
• For faster management, use import feature to manage your entire web app catalog of items from a single Excel file

Bookings

• Allow customers to book events, register for classes, signup for a seminar or attend a performance
• Automatically manage capacity
• Use built-in notification framework to remind attendees of upcoming events
• Collect payments with bookings
• Customize the landing page customers see after booking
• Customize auto responder email sent to customers after booking
• Sophisticated customer report generator to create and save booking-related reports

POP Email

• POP3 email. Use with Outlook, Thunderbird or any other popular email program
• Web mail interface
• Unlimited aliases for each mailbox
• Catch-all address
• Out of office auto-responder
• Mail forwarding

SEO

• Integrates with Google/Yahoo/Live sitemap. A daily feed of all content is produced for maximum exposure
• Search engine feed also includes every catalog and product 
• Search engine friendly catalog and product URLs

Accessibility

• Web-based admin
• FTP
• Import / export options
• Work directly inside Dreamweaver using our plugin Triangle
• Extensive web services framework

Administrative Tools

• Easily add and manage users and roles
• Customize granular permission levels for a role
• Create your corporate taxonomy and assign content to various categories for easier publishing
• Customize and extend the customer database to suit your business need

Business Workflow Engine

• Create and build business workflows to automate follow up
• Create single or multi-step workflows
• Receive notifications via email or SMS
• Establish SLA's [Service Level Agreements]
• Set duration and reminders for every step of the workflow
• Set escalation rules
• Setup 3rd party notifications to notify customers as you internally progress through a workflow
• Apply workflows to customer inquiries, orders, bookings and content approval